Infoplace USA ®

Position Profile

Location Manager

Profile:

The Infoplace USA® Customer Service Booth Manager’s primary role is to ensure that every customer visiting the Customer Service Booth receives the highest quality services available.   

 The manager must be a constant role model for all employees and have the ability to inspire respect and creativity through enthusiasm and by maintaining a professional working environment.  The manager must be be knowledgeable as well as perform the required duties of the Customer Service Representative.

 Duties:

• Communicate effectively with mall management
• Support mall marketing initiatives
• Interview and hire staff
• Evaluate employee performance
• Set booth and individual performance goals
• Promote and monitor operating policies

 Qualifications:

• Strong customer service orientation
• Business management skills (scheduling, cash management, inventory control and reporting)
• Computer skills (Excel, Word beneficial)
• Ability to lead and inspire others
• Effective coaching ability
• Outstanding communication skills
• Professional appearance and presence

Select the Position Profile below for a brief description of the specific job opening.

[ Customer Service Rep ] [ Assistant Manager ] [ Location Manager ]